The 7 levels of design maturity and the added value of design

Should You Make One Customer Journey For Your Entire Organization?

Mind the gap — reflections on the Service Design Global Conference 2017 in Madrid

Why tools and diagrams are detrimental to your creative problem solving capacity

I love Service…

Design Leadership and Innovation

These past four weeks I have been participating in an online masterclass from the Technical University…

Visualizing the essence of design thinking in a diagram, part 2

How To Get From Design To Deliver And Beyond

Looking forward to the Service Design Global Conference…

On design thinking diagrams

Every self respecting design thinker has his own diagram. If you google “design thinking” and go to images you…

Your diagrams are not innocent

One of the things approaches like Service Design and Design Thinking…

Draw to Win: A Crash Course on How to Lead, Sell, and Innovate With Your Visual Mind

Review of the book by Dan Roam

Draw to win is a book about the power of drawing. So what better way to tell you what the book is all about…